Terms & Conditions

  1. When buying a ticket to JUMP you are deemed to have understood and accepted the JUMP terms and conditions as well as the JUMP Safe Rules and Guidelines.
  2. All bookings require contact details of an adult including full name, phone number and email address as a safety requirement.
  3. All prices are in New Zealand dollars and include GST.
  4. At JUMP all products and services are NON-REFUNDABLE but general admission sessions can be rescheduled if you provide 2 working days notice with a valid Sale ID. Rescheduling is subject to availability. If you provide less than 2 working days notice, there is no refund or reschedule.
  5. If JUMP is unable to provide the service due to COVID lockdown restrictions, we will automatically provide a full credit or you can request a full refund. 
  6. Refunds or exchanges are not available where you simply change your mind, or where you have mistakenly purchased the wrong ticket or where you do not have a valid Sale ID for the products or services.
  7. If you wish to cancel any product or services due to illness or injury, a medical certificate must be supplied. For management to consider a reschedule or possible refund.
  8. If in exceptional circumstances a refund is required and aproved, a minimum of $10.00 transaction fee will be deducted.
  9. JUMP.party numbers attending must be confirmed seven days prior to the date of the booking, there will be no refunds for no-shows on the day.
  10. We advise to arrive 20 minutes prior to your JUMP time to allow time for processing and our mandatory safety briefing.
  11. You are required to pay for the full booking made. (Total number of JUMPers booked in as we reserve these spaces for you in the hourly sessions)
  12. Admission for spectators is free to the café and general areas of the park.If you wish to go up onto the trampoline area or platforms, our parks have a capacity limit for health and safety compliance and you may need to buy a general admission. 
  13. Jumping on trampolines can result in injury. Using the JUMP facilities must be undertaken in accordance with the JUMP Safe Rules and Guidelines displayed on our website and throughout JUMP.
  14. There is a weight limit of 120kgs on the trampolines and JUMP.ninja course as recommended by our manufactures.
  15. JUMP within your ability. Use of the JUMP.facilities is at your own risk as well as any damage to or loss of personal equipment.
  16. Please consider the safety of yourself and others at all times whilst at JUMP.
  17. No one is allowed to use the JUMP facilities without first purchasing a session.
  18. No one is allowed to use the JUMP facilities without regulation JUMP socks and wristband.
  19. Please follow any instructions or directions from our crew, they are here to ensure you make the most of your time at JUMP.
  20. Mini JUMPers and children under the height restriction of 110cms must be accompanied by a JUMPing adult, especially during our busy periods.
  21. No food or drink is permitted on or near the JUMP facilities.
  22. Due to health and safety regulations, no outside food or drink is permitted inside the venue.
  23. JUMP is unable to cater to customers with severe allergies. We cannot guarantee that our food or preparation surfaces are free of traces of nuts, eggs, dairy, gluten or any other similar ingredients.
  24. Any customers judged to be intoxicated by JUMP staff will not be allowed on the premises.
  25. Only instructors employed by JUMP are permitted to provide instruction.
  26. Please inform our crew if you have any medical conditions that you may require assistance with (please note it does not necessarily prevent you from participating in JUMP activities).
  27. If you have any existing injuries such as back problems or are wearing a cast or moon boot, we regret to advise that you will be unable to JUMP in the interest of your own safety and the safety of other customers.
  28. We do not recommend using the facilities if you are pregnant or think you may be pregnant.
  29. When entering JUMP, you give JUMP permission to use any photographs or video taken of yourself for promotional use which includes social media.
  30. Children under the age of 14 years must not be left at JUMP without a guardian.
  31. JUMP is not responsible for items left at our locations. 
  32. All giveaways can only be used as described in the giveaway. They cannot be gifted, redeemed for cash or transferred to another person. Giveaways expire 3 months after being announced.
  33. All JUMP Gift cards, Vouchers and concession cards are valid for 12 months from date of purchase.
  34. LET'S GO KIDS Voucher must be presented on arrival.  Does not include JUMP socks. Not valid during special events, with gift vouchers, complimentary passes, or any other discount offer. Valid for one hour of jump session. Not redeemable for cash. Not Valid after expiry date 31/08/2021.
  35. Have Fun!


  • When booking a party, you are deemed to have agreed to our terms and conditions, safety rules, and guidelines found on our website and displayed inside JUMP.
  • A $150 non-refundable and non-transferable deposit is required when a booking is made, a non-refundable 50% deposit may be requested if your balance is over $1,000.
  • As per the previous terms and conditions, all JUMP sessions are non-refundable, this also applies to Birthdays. If a party is cancelled 3+ weeks before the booking 50% of the original deposit will be refunded. Parties cancelled or moved within 3 weeks are not eligible to be refunded their deposit but will not be liable for the remainder of the balance. You may cancel or rearrange your party up to 7 working days prior to it, however, please note that your $150 deposit is non-refundable. Any cancellations or date changes made within 7 working days of the party will be charged the full balance.
  • If JUMP is unable to provide the service due to COVID lockdown restrictions, we will automatically provide a full credit, or you can request a full refund.
  • Deposits can only be used for birthday bookings and are not transferable to other JUMP products.
  • Changes to your party guest numbers, catering or any additional items can be made up until 7 business days prior to your party date however all changes are subject to availability. Any additional requests within 7 working days cannot be guaranteed and the amount owing is final 7 days prior to the booking eg, if you have less numbers attend, full payment for the original number booked is still required on the day, we do not offer refunds for party guest changes within the 7-business day leadup to your birthday party.
  • While every effort will be made to accommodate changes, JUMP cannot guarantee we will be able to transfer or change a booking.
  • Admission for spectators is free to the café and general areas of the park. If you wish to go up onto the trampoline area or platforms, our parks have a capacity limit for health and safety compliance, and you will need to buy a general admission.
  • We can cater for guests with allergies however we cannot guarantee that our food is completely free of traces of nuts, eggs, dairy, gluten or any other similar ingredients as it is prepared in the same kitchen. Please contact us for any allergy requirements.
  • The party room will be available after your one-hour JUMP time for the duration of 45 minutes.
  • Birthday Gift Discount Code: This product is not exchangeable for money value and has an expiry date of 3 months. This code can be redeemed only one time.
  • All guests must arrive no less than 20 minutes before your jumping time for processing and to attend a compulsory safety briefing.
  • You are welcome to bring your own birthday cake. However, to comply with Auckland Council health and safety regulations we have a strict policy against bringing any other food and drink onto the premises.
  • Please note: Due to health and safety regulations (fire) we only allow standard birthday candles. Novelty exploding, sparkling or any other non-standard candles cannot be used at JUMP.
  • Decorations: All our party rooms have standard JUMP branded décor however we understand that you may have a special theme for your birthday and would like to add decorations to the room. We allow for table decorations and if there is anything for the walls this must only be attached with bluetac. No tape or staples are allowed. If walls (or party rooms) are damaged there can be a penalty fee of $50. No glitter or confetti. Please keep in mind that we cannot always guarantee early access to the room to set up decorations due to the room being used prior to your party, however, if you liaise with your Party Host on the day of your party they may be able to arrange a time for you to decorate 5-10 minutes before the eating time.