General Questions

What are the session times?

JUMP sessions start on the hour and every hour. We recommend you arrive at least 20 minutes before the start of the session to check in and be given a safety briefing. This ensures you won't miss any of your JUMP time. The lost JUMP time cannot be made up at the end of the session if you are late. 

What time should we arrive?

We ask that you and your guests arrive 20 – 30 minutes prior to your scheduled starting time during peak times and weekends to allow for processing and to receive the safety briefing. During our quieter periods, 15 minutes is sufficient. We recommend you arrive at least 20 minutes before the start of the session to check in and be given a safety briefing. This ensures you won't miss any of your JUMP time. The lost JUMP time cannot be made up at the end of the session if you are late. 

What happens if I am late?

You will only be able to join the remaining time of your booked session. You will not be able to make up for the lost time at the end of your JUMP session. 

Can adults join the children on the trampolines?

Of course! Our facilities are for people of all ages. However, there is a charge for everyone who enters the trampoline and platform area. Parents are not included in the party packages, so it is essential that any parents wanting to JUMP book their general admission in advance. JUMP sessions have a capacity and tend to book out. 

When are your busiest times?

All weekends, public holidays and school holidays are the busiest. Mornings being most popular up until about 3-4pm.

How do I request sponsorship from JUMP?

JUMP reviews donation/sponsorship requests on a case-by-case basis. You must be authorized to represent an organization and act on its behalf to request a donation. Please submit your application to This email address is being protected from spambots. You need JavaScript enabled to view it..

Are there any age limits or restrictions?

One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. We recommend ages 12 months and up, but we allow any age as long as they can stand on their own. If they are under 5 years of age, we recommend a parent to JUMP with them and utilise our exclusive mini sessions available. These special toddler and preschool times are on Wednesdays, Thursdays, and Fridays at 10am during school term time, please see JUMP.mini for more details as this is the best time for our younger fans. Parent supervision is not compulsory as we have court monitors ensuring the safety of all JUMPers. 

How do we get there?

Please view the map on our Location page for our various locations to help with your planning.

Where can I store personal belongings?

We strongly suggest leaving all valuables at home. Bring only what you need to JUMP. You may also rent a locker for $2 for 90 minutes to store your belongings. Lockers are cash only. JUMP is NOT responsible for lost, misplaced, or stolen items. No bags or loose items are allowed onto the trampoline areas.

Do I have to pay if I’m not jumping?

Nope! Spectators are free of charge but are not allowed to go on the platforms or trampolines. While you’re here, we recommend relaxing at our JUMP.fuel café and watch the action from afar (enjoy the peace!)

What happens if I lose my socks?

You can buy extra socks for $2.50 at JUMP

Is JUMP safe?

Safety is the number one priority at JUMP. As with any extreme sports/leisure activity there is an element of risk involved. We attempt to minimize the risks by using the best equipment and training our staff to a high level. The trampoline areas are monitored by friendly trained staff to ensure you have a safe and fun experience. For more information see JUMP Safe Rules & Guidelines.

What is your weight limit?

Based on the trampoline manufacturer’s safety standards, the weight limit for an individual jumper at JUMP is 120kg.

Do you sell gift card or vouchers?

We do have gift cards and vouchers available! You’re welcome to purchase these at one of our JUMP locations or you can pay for the vouchers over the phone with a credit card and an additional charge of $5 will be added for a courier.

You can also purchase e-gift cards on our website. Select your choice of location, click on ‘shop’ and purchase there. You can then print this out at home.

Is supervision provided on the trampolines?

Our fun and friendly court monitors will provide supervision on the trampolines, so you can simply sit back and relax at our JUMP.fuel café. We ask that no children under the age of 14 are left at JUMP without a guardian. We recommend an adult JUMPs with mini JUMPers (under 110cm). However, this is not compulsory. 

What is the capacity of your parks?

Our parks have a capacity of 130 people on the trampoline areas. However, there are many different areas. This allows everyone to spread out and have enough room to move around freely. All our buildings are very large so there is always plenty of space to have an enjoyable experience at any given time.

Do you have a Family Pass?

Yes. We set discounted rates for families (2 children & 2 adults or 3 children & 1 adult). These can be purchased online and at the front desk on arrival.

How does JUMP work?

If you’ve never been to a trampoline park before, it can be a bit confusing at first. Here’s the gist of how it works around here:

· Select the JUMP Park you would like to visit (North Shore, Takanini, or Avondale).

· Decide what day and time you would like to visit.

· Buy tickets either online or at the park (we recommend booking in advance to avoid missing out on your preferred JUMP time if we are at capacity).

· Head on down to JUMP 20 – 30 minutes before your JUMP time.

· Process your booking at reception to receive your socks and wristband designating your JUMP time (sessions start on the hour).

· Listen carefully to our court monitors safety briefing that will happen 5 minutes prior to your session starting.

· JUMP to your heart’s content during your JUMP time.

Are socks required?

All jumpers must purchase special JUMP grip socks or bring their clean reusable JUMP socks with them. Our grip socks have been designed to increase grip on the trampolines, reducing the risk of injury. In addition, this rule is designed to reduce the chances of transferable foot infections, and increase the comfort of all jumpers and reduce the smell of bad feet! These JUMP grip socks form an important part of our risk assessment and we expect all clients to wear JUMP grip socks for their jump sessions. Our JUMP grip socks cost just $2.50 and are yours to keep and reuse. A great souvenir from your visit!

Are the trampolines clean?

Yes, we have a very strict cleaning maintenance programme which requires all the trampolines and surrounding pads to be mopped and sanitized daily. This is completed every night as part of our closedown procedure.

What should we wear?

Something comfortable! You will be having a blast and getting a great workout so exercise gear is fine. We strongly advise against jeans. Please remember that trampolining is an energetic activity and you may get warm whilst jumping so dress appropriately. During the coldest months of the year, if you are spectating we recommend bringing a jacket. The warehouses can get cold in winter and hot in the summer months but we have ventilation systems to keep the air moving. You will also be asked to remove any belts as part of our safety briefing and be provided with non-slip JUMP socks. You must wear appropriate clothing E.g. no sports bras.

Can we spend more than 1 hour on the trampolines?

Each of our sessions lasts for an hour. If you want to JUMP for longer all you need to do is book an additional hour either at the time of booking or add it at the end of your session if there is availability. By adding another hour you get a discounted price of only $12 for each hour following the first.

Can I get a refund if my booking is during COVID lockdown restrictions

If you have a booking with us and the government issues COVID 19 lockdown restrictions which does not enable JUMP to operate, JUMP will automatically issue a credit note or you can request a refund for that booking.

Birthday Parties

Can I add/remove guests to a Birthday booking?

Yes. You have up to 7 days before a party booking to make any amendments. Adding guests is subject to availability so if you think you need to do this, let us know as soon as possible to secure the space. Removing guests can also be done, as long as the final numbers are provided 7 days before the date of your party. For any changes please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on (09) 600 5397.

How do I arrange a party at JUMP?

It’s easy! Just click on the "Birthdays" tab on our website. Once you have decided which party package is right for you, select your location, date, and time. A $150 non-refundable deposit is required at the time of confirming your JUMP.party, with the remaining balance payable on the day.

Will we have to share the trampolines or party room with anyone else?

You will have your own party room with a dedicated party host. Half of the fun of the trampoline arena comes from being able to jump across our huge expansive trampolines and jumping into the huge foam pit, which you wouldn’t get if we gave you your own space on the trampolines, so for this reason you may be jumping with other members of the general public however your VIP party host will ensure you get priority on the trampolines and special treatment to jump the ques ahead of general jumpers. If having the place to yourself is something you would like, exclusive private hire is available, please contact us for these rates. 

How many guests can I invite to a party?

All children’s parties require a minimum of 8 guests. We can cater to up to 120 people at any one time using the full venue. For smaller parties, our party rooms can seat up to 40 children around the tables.

Have I left it too late to book a party?

We require a minimum of 7 days’ notice to organize a JUMP.party. Give us a call during business office hours to talk about options with less than 7 days' notice. (09) 600 5397.

Do I have to stay at the party with my child?

You have an assigned VIP Party Host who will look after the children during the party. Adults are welcome to stay and enjoy the fun if they want, but this is not mandatory. 

Can we start the party in the party room?

Because we’ve found that full tummies and jumping don’t mix, our parties begin on the trampolines and end in the party room.

Can I use my own decorations in the party room?

Yes, you are welcome to use your own decorations in the party room provided these do not cause any damage. To avoid a damage penalty fee, we ask that you only use blue-tac to attach any decorations to the walls. We also ask that you do not bring confetti. You will be given access to the party room 5-10 minutes before the JUMP time ends, and it is your responsibility to set up your decorations. The rest of the party set up will already be done by staff. We take care of the full cleanup. 

What times are parties available?

We are open 7 days a week and offer parties from 10am-5pm, 7 days a week. Please be aware that the demand for parties at weekends is high and therefore we recommend booking as soon as possible. You will be JUMPing for one hour from the time you have booked, followed by 45 minutes in the party room. 

Can I bring a birthday cake?

We have a strict no-outside food policy. However, if you have booked a birthday party package, you are welcome to bring your own birthday cake. In this instance, we require a completed food waiver form to comply with Auckland Council health and safety requirements. This form will be attached to your booking confirmation email and can be returned via email prior to your party or signed at reception on the day. 

Please note: Due to health and safety regulations (fire) we only allow standard birthday candles. Novelty exploding, sparkling or any other non-standard candles cannot be used at JUMP.

Do you provide party room set up and clean up?

Absolutely! We will set up the party room and clean up afterward so you can simply sit back and relax and take all the credit. However, if you are bringing decorations from home, you are responsible for setting these up. 

What if my child has an allergy?

We do offer some gluten-free and vegetarian options, however, we cannot guarantee that our food is free of traces of nuts, dairy, gluten, or any other similar ingredients. If your child has serious allergies, please contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling (09) 600 5397 to arrange to bring in your own lunch box from home for the allergic child. No hot, commercial, or fast food allowed.

What is included in the party packages?

All party packages include 1 hour of JUMP time, JUMP socks, a party host, a private party room, kettle corn, lollies, juice pouches, cookies, water, plates, cups, spoons, napkins, and an activity sheet. Depending on what party package you choose, you will also receive either pizza (pizza package), sushi (sushi package), BurgerFuel (BurgerFuel package), or cocktail sausages, fairy bread, and a fruit/veggie platter (mini package). 



Can I have more than 8 guests at my party?

JUMP parties are designed for a minimum of 8 children. Extra children can be included for a per-person price and the numbers attending must be confirmed 7 business days prior to the date of the booking. There will be no refunds for no-shows on the day.

When should I confirm the exact numbers and any extras I require?

No later than 7 business days in advance of the party. Bookings are subject to availability.

Can adults JUMP with the children?

Yes! However, parents are not included in the party package, it is essential adults who wish to JUMP book a general admission with the party booking. JUMP parks have a capacity and sessions often book out.

What if more/less children show up on the day of the party?

As part of our terms and conditions, your party booking is finalized 7 days prior to the date of the party and you will be required to pay the remaining balance of what is booked. Meaning if some children do not show up, you are still required to pay for them. If you have more children than what you booked for show up on the day, we will try our best to accommodate them with JUMP time. However, we cannot guarantee that there will be space for them as we have a park capacity. We will also be unable to provide additional catering for them and would recommend ordering food from our JUMP.fuel cafe. 

I have more questions

Please call us on 09 600 5397 during business hours or email This email address is being protected from spambots. You need JavaScript enabled to view it. 

What if I need to reschedule my party?

You may cancel or rearrange your party up to 7 business days prior to it, however, please note that your $150 deposit is non-refundable. Any cancellations made within 7 business days of the party will not be possible and you will still be charged the remaining balance. 

Can I get a refund if I cancel my party?

As per our terms and conditions, all JUMP sessions are non-refundable. This also applies to birthdays. Parties canceled within 3 weeks of the party date are not eligible to be refunded their deposit, but will not be liable for the remainder of the balance.

Can adults watch from the trampoline area?

Admission for spectators is free to the café and general areas of the park. If you wish to go up onto the trampoline area or platforms, you will need to buy a general admission ticket because our parks have a capacity limit for health and safety compliance. 

Can my guests JUMP for more than an hour?

You and your guests are welcome to book extra JUMPing time prior to your session time for an additional charge. All JUMPing is scheduled before eating and is not permitted following the food in the party area.

Can I include JUMP time for children who are not included in the package?

It is essential to purchase a general JUMP admission with the party booking for any children who are not included in the party package. JUMP parks have a capacity and sessions often book out.

These guests are welcome to join the party in the party room afterward, but the party package food is not included in their admission. They will also not have a set place at the table.

You are welcome to purchase additional adult platters for your party to cater to guests who are not included in the package. This must be ordered 7 business days before your party. 

Payments and Bookings

What if I booked a JUMP session but can no longer attend?

As long as you provide at least 48 hours notice ahead of your planned session, we are happy to reschedule your session to a more convienient time. We cannot offer this option with less than 48 hours notice.

Is my booking refundable?

JUMP runs on a capacity basis and we reserve your space when a booking is made, therefore all bookings made are non-refundable as you have agreed to the JUMP session conditions at your time of booking. We will do our best to reschedule your booking provided 48 hours’ notice is received. If you have further concerns about this please contact us on 0800 JUMP WITH US (0800 586 794) or email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Do we have to purchase tickets in advance?

We recommend booking in advance to ensure you can JUMP when you want due to our capacity. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click BOOK HERE to check availability and make a session booking.  

How much does JUMP cost?

General Admission costs $19.50 online or $21 per person if you walk in. A mini-jumper (5 years and under) is $11 online and $12 when walking in to book. All other prices can be found here: https://jump.co.nz/prices. These prices do not include the complimentary JUMP grip socks that can be purchased for only $2.50 pair. You can then use them again next time.

Can I purchase tickets online?

Yes, you will save by booking online too! You can book JUMP time online including fitness classes, parties, and more. Book your JUMP time here.

I don’t have a credit/debit card. Can I pay when I get there?

All online reservations need to be paid for at the time of booking. If you are not able to do this online, you can pay over the counter upon arrival with cash or eftpos, however, this means you are not booking in advance and run the risk of missing out on your preferred jump time or waiting for a session with available space. It is beneficial to book online if you can. This will secure your spot and it is cheaper to book online. 

Group Bookings

Do you offer group rates?

Yes. For groups of 10 or more a discount applies. For more information contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Can I rent JUMP exclusively for a private party?

Yes definitely! The cost to hire JUMP for an exclusive function will depend on the day of the week and what time you will be visiting. We also have discounted rates for daytime field trips for schools, church groups and educational organizations. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to enquire about our private events.

Food and Beverage

Can we bring our own food and drinks?

 Unfortunately, we cannot permit outside food or drink inside JUMP other than bottled water. However, we have plenty of food, snacks and drinks for sale at our JUMP.fuel cafes.


Do you serve food?

Yes. You can purchase food at our JUMP.fuel cafes.